Support

Help with R.A.F.O. — Roll Around & Find Out

Reporting a bug

The more detail you give us, the faster we can fix it. Please include:

• Which store you play on (Steam or Epic Games Store)
• What you were doing when it happened, and whether you can make it happen again
• Your operating system, graphics card and the game version (shown in the main menu)
• A screenshot or short video, if you can
• Your log file, for crashes (see below)

Finding your log file

The game writes RAFO.log to RAFO\Saved\Logs\ inside the folder the game is installed in. On Steam, right-click R.A.F.O. in your library and choose Manage → Browse local files. If it isn't there, press Windows + R, paste %LOCALAPPDATA%\RAFO\Saved\Logs and press Enter.

Attach RAFO.log to your email. It's the file that says why the game closed.

Refunds

Purchases and refunds are handled by the store you bought the game from. We can't issue refunds directly.

• Steam Support: see Steam's refund policy
• Epic Games Store Support: search "refund" for Epic's current policy

Common problems

My controller does nothing

This is almost always Steam. If Steam was running when you switched the controller on, Steam takes it and won't give it back, even after you close Steam. Xbox controllers are fine. It affects PlayStation controllers and handheld controllers like the Legion Go's. To fix it:

1. Close Steam completely (right-click the tray icon → Exit).
2. Reconnect the controller: Bluetooth off and on again, or unplug and replug it. This is the step that matters.
3. Start the game.

You can reopen Steam afterwards and the controller keeps working. To avoid it altogether, turn your controller on before you start Steam.

"Connection timed out" when joining a match

If you joined by IP, the address may be wrong, the host may not be hosting yet, or a firewall or router is in the way. The first time the host runs R.A.F.O., Windows Firewall usually asks for permission, and it has to be allowed, including on Private networks. If everyone else got in and only you can't, it's almost always your own firewall or network.

I can't join my friend's match

Everyone needs the same version of the game. Make sure you've both installed the latest update.

How do I report a player?

Open the pause menu during a match and choose Report. We review every report. The player is not told who reported them. For anything that needs more detail, email us as well.

Can I change my controls?

Yes. Every button can be reassigned in Options → Controls, with separate keyboard and controller bindings. Sensitivity and invert-Y are in Options.

Can I stream or make videos of R.A.F.O.?

Yes, and you can monetize them. No permission needed. Press assets are in the press kit.

How do I ask for my data to be deleted?

Email us and we'll take care of it. The privacy policy explains what we hold.

Press and business

For review keys, interviews and partnerships, email press@thedevelopmentsofamadman.com.